If you have a complaint about our service or a bill, please raise this in the first instance with the professional with whom you have been dealing. If your complaint remains unsatisfied please inform Iain Cameron, the Head of Legal, at our usual address, who will explain the procedure for handling the complaint and the timescale within which you will be given a response. Details of how to complain about a Solicitor may be found at www.sra.org.uk You may also have a right to complain to the Legal Ombudsman, and at the conclusion of our complaints process you will be given details (www.legalombudsman.org.uk)